Privacy Policy

This Privacy Policy explains how Shalom Bazaar ("we", "us", "our") collects, uses, shares and protects your personal data when you visit our website or buy from us. We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

By using this website or placing an order, you agree to the processing described here. Where we rely on your consent, you may withdraw it at any time (see Your rights).

1. Who we are

Shalom Bazaar, a sole proprietorship of Rajendiran Mangol, GSTIN 33BOUPM1876F1ZK, 266/16, MGR Nagar, Manellore, SIPCOT Thervoy Kandigai, Tiruvallur District, Tamil Nadu 601202, India. For the purposes of the DPDP Act we are the Data Fiduciary for the personal data described below.

2. What we collect

• Account details — name, email address, mobile number and a securely hashed password if you create an account.
• Order details — billing and shipping addresses, phone number, items purchased, order value, and GST details if you provide them.
• Payment information — payments are handled by our payment partner Razorpay. We receive only a payment reference and status; we do not receive or store your card number, CVV, UPI PIN or net-banking password.
• Communications — messages you send through our contact form, WhatsApp or email, including any order number or phone number you choose to include.
• Technical data — IP address, browser type and the pages you request, used for security (for example, to block repeated failed sign-in attempts) and to keep the site working.
• Preferences — your wishlist, saved addresses, and your choice to receive marketing emails, if you opt in.

3. Why we use it

• To process, pack, ship and deliver your orders, and to send order confirmations, invoices and delivery updates.
• To handle cancellations, returns, refunds and customer-support requests.
• To maintain your account, wishlist and saved addresses.
• To issue GST invoices and keep the accounting and tax records required by law.
• To protect the website, our customers and us against fraud, abuse and unauthorised access.
• To send you offers and new-arrival updates — only if you have given consent. You can unsubscribe at any time.

We process data to fulfil the purchase you have requested, to comply with law, and otherwise on the basis of your consent.

4. Who we share it with

We do not sell or rent your personal data. We share only what is necessary with:

• Payment partner — Razorpay, to process your payment securely.
• Courier and logistics partners — your name, delivery address and phone number, so your order can be delivered.
• Service providers — website hosting, email delivery and similar providers who process data on our behalf under appropriate confidentiality obligations.
• Authorities — government, tax or law-enforcement bodies when required by law, court order or to protect our legal rights.

If you contact us on WhatsApp, your conversation is also subject to WhatsApp's own terms and privacy policy.

5. Cookies

We use a single essential cookie to keep you signed in and to remember your shopping bag during your visit. We do not use advertising or cross-site tracking cookies. Our pages load web fonts from Google Fonts and may link to Google Maps and WhatsApp; those services may receive your IP address when they load or when you follow such a link.

6. How long we keep it

• Order and invoice records are kept for as long as required under the Central and State GST Acts and other applicable laws (currently at least six years).
• Account data is kept while your account is active. If you ask us to delete your account, we erase or anonymise your personal data except where we must keep it by law.
• Contact and support messages are kept for as long as needed to resolve your query and any follow-up.
• Security logs are kept for a short period only.

7. How we protect it

We use reasonable security practices, including encrypted connections (HTTPS), hashed passwords, restricted staff access based on role, and protection against repeated sign-in attempts. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the Data Protection Board of India of a personal-data breach as required by law.

8. Your rights

Under the DPDP Act, 2023 you have the right to:

• Access — ask for a summary of the personal data we hold about you and how we use it.
• Correction and update — ask us to correct inaccurate or incomplete data. You can update most details yourself in My Account.
• Erasure — ask us to delete your personal data, subject to legal retention requirements.
• Withdraw consent — for example, unsubscribe from marketing emails. This does not affect processing already carried out.
• Grievance redressal — raise a complaint with our Grievance Officer (below).
• Nominate — name another person to exercise these rights on your behalf in the event of death or incapacity.

To make a request, contact us using the details below. We may need to verify your identity before acting on it.

9. Children

Our website is intended for adults. If you are under 18, please use the website only with the involvement and consent of a parent or lawful guardian. We do not knowingly carry out tracking or targeted advertising directed at children.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed. Significant changes will be highlighted on this page.

11. Grievance Officer & contact

Grievance Officer: Rajendiran Mangol, Proprietor
Shalom Bazaar, 266/16, MGR Nagar, Manellore, SIPCOT Thervoy Kandigai, Tiruvallur District, Tamil Nadu 601202
WhatsApp: +91 93608 14625 · Contact form

We will acknowledge your complaint within 48 hours and aim to resolve it within one month. If you are not satisfied with our response, you may approach the Data Protection Board of India.