These Terms & Conditions ("Terms") govern your use of this website and any purchase you make from Shalom Bazaar, a sole proprietorship of Rajendiran Mangol, GSTIN 33BOUPM1876F1ZK, having its place of business at 266/16, MGR Nagar, Manellore, SIPCOT Thervoy Kandigai, Tiruvallur District, Tamil Nadu 601202 ("we", "us", "our"). Please read them carefully. By using the website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Returns & Refund Policy.
You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to place an order. If you are under 18, you may use the website only with the involvement of a parent or guardian.
You are responsible for keeping your password confidential and for all activity under your account. Please give accurate details and keep them up to date. Tell us promptly if you suspect unauthorised use. We may suspend accounts used for fraud, abuse or in breach of these Terms.
Benny Honey products are packed and labelled in line with the Food Safety and Standards Act, 2006 and its regulations. Please read the ingredients, allergen information and "best before" date on the product page and label before consuming.
Your order is an offer to buy. A contract is formed only when we confirm the order after successful payment. We may decline or cancel an order — for example, if an item is out of stock, the delivery PIN code is not serviceable, the payment is not confirmed, or we suspect fraud. If we cancel after you have paid, you will receive a full refund to your original payment method.
Payments are processed securely by Razorpay using UPI, debit/credit cards, net banking and other methods shown at checkout. We do not store your card or banking credentials. An order is confirmed only after we receive payment confirmation from the payment partner.
We ship to serviceable PIN codes in India. Delivery timelines shown are estimates and may be affected by courier operations, weather or other events beyond our control. Please check your package on delivery and report visible damage or tampering promptly. See our Shipping Policy for details, and follow your order on the Track Order page.
You may cancel an order before it is dispatched, from My Account or by contacting us; no cancellation charge applies. Returns, replacements and refunds after delivery are governed by our Returns & Refund Policy. For hygiene and safety reasons, opened or perishable food products can be returned only if they were delivered damaged, defective, expired or incorrect. Approved refunds are made to the original payment method.
You agree not to misuse the website — including attempting unauthorised access, interfering with its operation, scraping it in bulk, posting unlawful content, or placing orders for resale without our written consent.
The website's content — including text, images, product artwork, the Shalom Bazaar, imyfly and Benny Honey names and logos — belongs to us or our licensors and is protected by law. You may not copy, reproduce or use it commercially without our prior written permission.
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms limits any rights you have as a consumer under the Consumer Protection Act, 2019 or any liability that cannot be excluded by law.
We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, pandemics, government action or failures of courier, payment or telecommunication networks.
These Terms are governed by the laws of India. Subject to your rights to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, the courts at Tiruvallur, Tamil Nadu shall have jurisdiction. We encourage you to contact us first — most issues can be resolved quickly.
We may update these Terms from time to time. The version in force when you place an order applies to that order.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:
Grievance Officer: Rajendiran Mangol, Proprietor
Shalom Bazaar, 266/16, MGR Nagar, Manellore, SIPCOT Thervoy Kandigai, Tiruvallur District, Tamil Nadu 601202
WhatsApp: +91 93608 14625 · Contact form
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.
